Customer Service Representative

Summary of Accountabilities

Provide excellent customer service to all flight line and related customers.

Primary Duties and Responsibilities

1. Take service requests from customers, both internal and external. Coordinate with the line crew for all requests for service, including special requests from the shop, avionics, or flight department.
2. Must be available to work holidays on rotation.
3. Record all service requests and aircraft movements on the Work Request Log. Review log regularly and ensure that items are completed.
4. Enter and bill out fuel and services on the computer. Collect payments for Line Service as well as all other departments. Control the cash drawer.
5. Responsible for scheduling rentals and instructors, figuring flight tickets, collecting payments, and monitoring pilot eligibility and currency.
6. Provide coffee, tea and ice upon customer request. Responsible for keeping supplies stocked. Monitor the transient lounge, pilot lounge, and vending area for cleanliness.
7. Upon customer request, arrange car rentals, courtesy cars, and hotel reservations within company guidelines.
8. Monitor the Unicom, and answer planes when they call. – Take any request that they make, and comply with that order.
9. Communicate with other shift’s personnel. Read all notes, e-mails, etc to improve communication with other shifts.
10. Responsible for answering the switchboard for all company telephone lines during non-business hours.
11. Ramp awareness for incoming traffic and escorting duties
12. Other duties as assigned

The above statements are intended to describe the general nature and level of work of the job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of this position.

Education and Experience

• High school graduate or equivalent.
• 2 + years of customer service or related experience.
• Able to work required schedule without deviation
• Must possess and maintain a current and valid driver’s license to remain employed
• Must meet the requirements of Airport Authority to be receive a badge and have no ramp restrictions while employed

Communication Skills

• Ability to read and comprehend detailed instructions, correspondence, and memos.
• Ability to write clear, concise correspondence.
• Ability to effectively present information in one-on-one to customers, clients, and other employees of the organization.
• Good grammar and spelling skills.

Additional Requirements or Skills

Equal Opportunities

Equal Opportunity Employer, including disability and protected veteran status.

Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test.

This employer uses E-Verify.